EIOPA surveys European insurers on generative AI usage

Written by Adam Cadle

15/05/2025

EIOPA has launched a new survey today to assess the adoption of generative AI solutions across the EU’s insurance sector.

The survey will gather insights both on the current state of implementation and future plans, as well as the governance frameworks that undertakings are developing to address the specific characteristics of this emerging technology.

EIOPA intends to use the aggregated responses to the survey to help stakeholders have a clear view on the evolution of generative AI across the sector in the EU, and to enhance supervision by drawing on real-life experiences. By doing so, EIOPA aims to maintain robust consumer protection safeguards and promote better outcomes for consumers as insurers adopt novel digital technologies.

The survey on generative AI will be distributed to insurance companies via their National Competent Authorities.

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